Legal Information

LEGAL INFORMATION

Company name: Refleet Limited

Registered Number: 9890262
Trading Address: Kyme Barn, North Kyme Fen, North Kyme, LN4 4DP

VAT Registration Number: 248 6430 89

Refleet Limited is authorised and regulated by the Financial Conduct Authority (reference number 737217). Not all types of business undertaken are authorised and regulated by the Financial Conduct Authority. Refleet Limited is a credit broker and not a lender.

Refleet Limited and its affiliates provide this site to you subject to the following terms and conditions. Please read the terms and conditions carefully – if you visit our site you are deemed to have accepted them. Please leave the site if you do not.

The contents of this website are copyright of Refleet Limited. Without affecting our own or third party rights under copyright, you are not permitted to copy, alter or reproduce content for commercial purposes.

Disclaimer

Whilst this site has been compiled in good faith, Refleet Limited makes no warranty or representation that the use of this website will be uninterrupted or error free or that this site or the server that makes it available are free of viruses or bugs. To avoid any doubt, articles and other information are for general guidance only and should not be specifically relied on without taking advice.

Limitation of Liability

To the full extent permissible by law, Refleet Limited assume no responsibility or liability for any information published on this website and further disclaim all liability in respect of such information. In particular, Refleet Limited hereby excludes all liability for any claims, losses, demands or damages of any kind whatsoever in relation to any information, content or advertisements.

Your privacy is important to us. We respect your privacy and are committed to protecting your personal data. Personal data refers to any information or expression of opinion that may allow an individual to be identified, for example, their name, address, gender etc. The term data refers to any digital, automated data or manual information gathered by a company.

We have put together the following guidelines to let you know how we hold and use the personal information you may provide to us directly or through our website.

Refleet Limited is the data controller. We take our obligation to comply with General Data Protection Regulation (GDPR) and any other Data Protection Legislation very seriously. Should you have any questions regarding how we use your personal data, please contact hello@refleet.co.uk

What Data We Collect and What We Use It For

We will only ever ask you for personal data when it is needed for any services you have enquired about or asked us to provide, or for participation in other activities in which you are taking part on the website or to respond to your requests for information such as:

Contacting us by phone, email or social media to avail of our services, request more information or make a complaint
Posting comments on a news articles or blog posts
Filling out forms on our website
Subscribing to our newsletter or marketing

Personal data will generally only be collected directly from you. However, sometimes we may collect your personal data from another person, for instance, a fleet manager, where the nature of your business with us necessitates this or if you are using our fleet management software. We do not collect any sensitive data, except where a physical or mental health vulnerability is disclosed directly to us during the process of an order.

If you contact us through this website we will retain the content of your e-mail and your e-mail address to respond to your message and handle any follow up. If you contact us via phone, your phone call may be recorded.

How Will Refleet Use My Personal Data?

Your data will be used to;

process orders and fulfil any contractual obligations with you that arise from those orders
send you ongoing contract communications, critical in-life contract services, notifications, and any other important information about products and services you may request from us
communicate fleet management services
send marketing communications which you may unsubscribe from at any time by clicking the unsubscribe link at the bottom of any of our emails.
Provide customer service and assistance where necessary
Notify you about changes to our service
We process your data on the basis of legitimate interest as it is necessary for us to be able to communicate with you and fulfil our contractual obligations with you in the offering of our services.

How Is Personal Data Stored At Refleet?

Refleet have existing physical, technical and organisational systems in place to ensure the safeguarding of personal client data. Personal data is stored in GDPR compliant and accredited cloud storage data centres. Personal data stored in marketing software platforms or email archives may be stored in EU or US locations, however these are compliant with GDPR and privacy shield frameworks. Refleet have adopted strict confidentiality and data protection policies in relation to your data which all staff must adhere to.

Your data will be stored in line with our data retention policy or until you request the deletion of your data. In some cases we will be bound by legal and tax regulations and will be unable to delete this personal data until the required period of time has passed.

Personal data you provide is generally stored either for the duration of your contract with us or for 7 years in order to comply with HMRC requirements or in the event of an Ombudsman complaint. Your personal data will be removed from our marketing database within one week if requested.

Who will you share my data with?

There are times when we require to share the personal information we learn from you with other parties. However, the information we hold on our clients is an important part of our business and it is not our business to sell or rent this information to others. We may however share personally identifiable information about our clients in the following situations:

To communicate to selected third parties or suppliers in order to process your order or fulfil our contractual obligations with you, for example, to our select panel of finance providers or approved dealerships. Refleet aim to ensure that these third parties have sufficient data security measures in place when handling your data, and our monitoring of these measures will be enhanced according to our GDPR plan
When you sign up to our newsletter, your information will be stored on the servers of our marketing platform supplier.

We use other companies and individuals to perform functions in certain situations on our behalf such as:

Posting comments on a news article or blog post
Signing up to our newsletter
Exchanging emails with you using a cloud platform
Taking payments via a payment platform

These agents only have access to information required for that purpose and may not use it for any other purpose.

Refleet may also share your information where we believe we have a legal obligation to do so. This may include sharing information about fines or penalties.

Subject Access Request

The Data Protection Act and Sixth Data Protection Principle gives individuals the right to access any personal information that a company may hold about them. Personal information refers to any data held by a company relating to a living individual, which would allow that individual to be identified from the data. If you would like to make a subject access request for any personal information we may hold about you, you can do so by writing to the following address: Data Protection Officer, Refleet Ltd, 11 The Enterprise Centre, Cranborne Road, Potters Bar, EN6 3DQ.

Website Security

Refleet will take all reasonable steps to protect your data. All information received by us through our website is retrieved and stored using secure technology. Our website host maintains a safe and secure environment for your personal information and uses up-to-date technology with a view to protecting that information against loss, misuse or unauthorised alteration. We only allow authorised personnel access to personal information you provide.

We also receive and record information by tracking user traffic patterns throughout our pages to maintain a record of the movements of visitors to our site such as the page visited and the information, activity or service requested.

Cookies, Google Analytics and IP Address

When you visit our website, we may automatically collect some information about your device through the use of cookies. A cookie is a small data file that the website creates as you perform actions on certain pages of this website. The only personal information a cookie can contain is information you supply. A cookie can’t read data from your hard disk or read cookie files created by other sites. We use cookies to enhance our website’s performance by personalising your experience on our site or making use of our website more convenient. These cookies are not used to record personal information or to associate personal information your supply with any other parties. You can refuse cookies by turning them off on your web browser however in certain circumstances this may affect the performance of this website. For more information about how to disable cookies, visit http://www.allaboutcookies.org.

We also use Google Analytics to help us understand how our customers use our website. Find out more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Refleet may collect your IP address for the purposes of systems administration and to audit the use of our site. We do not link IP addresses to individual user information and gather IP addresses anonymously, however, users may be identified by their IP address where it is necessary to enforce compliance with the websites terms of use.

The Information Commissioner’s Office (ICO)

The ICO is the governing body responsible for enforcing UK Data Protection legislation. Should you wish to receive more information from them or submit a complaint, you can do so by visiting https://ico.org.uk/.

Business Transfers

Whilst improving our business we may sell or buy businesses or assets in these transactions. Client information is generally one of the transferred business assets in these situations and in the event that Refleet Limited or substantially all of its assets are acquired, client information may be one of the transferred assets. Where we deal with other companies etc. as above, we require those companies to comply with our privacy policy. We may also require to release information where required to do so by law. Other than in the above situations we will give notice on this site when your personal information might be shared with third parties and you will have the opportunity to decide not to share that information.

Questions or Suggestions

If you have any questions or suggestions regarding these policies or believe we are not properly adhering to them please send an email to hello@refleet.co.uk.

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